Changing Culture - Changing Care -- 8 NAB Credit Hours
Product Description
**A MUST READ FOR ALL NURSING HOME ADMINISTRATORS**
8 NAB/NCERS Credit Hours.
Customer comments:
"I can use most of the material in the book everyday at work. Very good book, easy to read." Zanele, MA
"Great book for NHA's." Vicky, PA
"This is an excellent resource for leadership development." Eddie, LA
Do you dream of a respect-filled environment where staff is prepared, not just trained for their positions? They are knowledgeable about the aging process and are sensitive to the needs of older adults. An environment where families feel comfortable, respected, and know that their loved one is getting the very best care...because the staff truly does care? It is possible and it has been done. Administrator and author, Susan Gilster, shares her amazing experience of how she created this very environment.
Changing Culture, Changing Care challenges leaders in healthcare to examine the importance of their role and the effectiveness of their work. Based on a philosophy of inclusion, this NAB approved course examines the needs of all parties touched by the health care system and establishes the SERVICE model as the reader’s guide toward changing the personality and feel of an organization. This service-oriented organizational model can be replicated by leadership to enhance the healthcare experience for residents, families and staff alike, resulting in a more successful organization overall. From established executives to new leaders and administrators, this book serves as a blueprint for quality program development for new and existing projects.
Course includes pre-test, post-test and reading material.
Customer comments:
"I can use most of the material in the book everyday at work. Very good book, easy to read." Zanele, MA
"Great book for NHA's." Vicky, PA
"This is an excellent resource for leadership development." Eddie, LA
Do you dream of a respect-filled environment where staff is prepared, not just trained for their positions? They are knowledgeable about the aging process and are sensitive to the needs of older adults. An environment where families feel comfortable, respected, and know that their loved one is getting the very best care...because the staff truly does care? It is possible and it has been done. Administrator and author, Susan Gilster, shares her amazing experience of how she created this very environment.
Changing Culture, Changing Care challenges leaders in healthcare to examine the importance of their role and the effectiveness of their work. Based on a philosophy of inclusion, this NAB approved course examines the needs of all parties touched by the health care system and establishes the SERVICE model as the reader’s guide toward changing the personality and feel of an organization. This service-oriented organizational model can be replicated by leadership to enhance the healthcare experience for residents, families and staff alike, resulting in a more successful organization overall. From established executives to new leaders and administrators, this book serves as a blueprint for quality program development for new and existing projects.
Course includes pre-test, post-test and reading material.
